Policies

Ordering Information

For security purposes, BARFOOT keeps no credit card information in our databases.

After you submit a successful order, you should receive an email confirming your order, given your provided email address is valid. You can view your order history after you sign in as long as you have created an account. Once your order has been shipped, you will receive an email containing a tracking number. If you do not receive this email, you may request your tracking number.

Important: If the billing and shipping addresses you have specified are in two different states or cities, your phone numbers are different and your email address looks nothing like your name, BARFOOT will be in contact with you to ensure your order is legitimate. For your protection, no orders will be sent out until this communication is complete, so please make sure the phone number and email address you provide us are both operational.

Sale Items

BARFOOT does not accept returns on sale items. All sales on discounted items are final.

Payment Options

BARFOOT accepts Visa, MasterCard and Paypal only.

Promotion Codes

Promotion codes are codes that BARFOOT offers to customers for special discounts, special events, etc. These codes are to entered in the field labeled promotion code on the payment step of the checkout process.

BARFOOT does not apply promotion codes to existing orders after they have been placed.

Sales Tax

BARFOOT’s distribution center is in California. Therfore, we are required to collect sales taxes on orders shipped to locations in the state of California.

Credit Card Security

BARFOOT servers use SSL, an encryption technology that works to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than BARFOOT.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

Declined Transaction and Bank Information

Credit card transactions may be declined either by our processor or credit card issuing bank for several reasons. They can also be declined by the Authorize.Net® Payment Gateway settings, such as AVS and CCV settings and the individual filters in our FDS.

Transaction Has Been Declined

This generally occurs for one of two reasons.

  1. Your credit card issuing bank did not approve the transaction. This could be for lack of funds, frozen account status, invalid credit card number or expiration date, incorrect billing address zip code, etc. Unfortunately, your card issuing bank does not provide additional details regarding the reason for the decline. You will need to contact the card issuing bank for more information.
  2. Your transaction may have been declined by your processor based on transaction limits established by your MSP.
Declined Transaction (AVS Mismatch) or (Card Code Mismatch)

This means the transaction was declined due to the AVS or CCV results. AVS compares the billing address provided in a transaction with the cardholder’s address on file at the credit card issuing bank. CCV compares the card code (a three or four-digit security code that is printed on the credit card) provided in a transaction with the card code on file at the credit card issuing bank. When enabled, both services return a code to the payment gateway indicating the results of the match.

It’s important to note that a transaction declined for AVS or CCV within the Authorize.Net system has still been approved by your card issuing bank and the requested funds will be placed on hold, thereby reducing your cards available credit. This is not an actual charge to your credit card and the bank will release the funds back to your card after the authorization expires (between two weeks and a month depending on the credit card issuing bank).


Shipping Information

At this time, BARFOOT ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, along with select international countries.

The risk of loss and title for all BARFOOT merchandise pass to the customer when the merchandise is delivered to the shipping carrier.

  • Fedex is our default shipping method and is available for all U.S. mainland states, non-domestic U.S orders.
  • USPS International is our default shipping method for international orders.
  • Domestic orders are usually shipped within 24 hours – weekends, mondays and holidays excluded, which also depends on whether or not BARFOOT needs time to investigate the legitimacy of an order and to allow transactions necessary time to settle.
  • Fedex does not pick up or deliver packages on weekends or holidays.
  • Items ordered together may ship separately.
  • All orders are shipped with proper boxes and materials.
  • BARFOOT does not ship to APO’s or PO Boxes.

Shipping Rates

  • Domestic U.S.: Fedex Ground $19.95
  • Alaska/Hawaii: $34.95
  • 2nd Day: $54.95
  • Next Day: $119.95

Shipping Transit Times

Next Day Air and 2-Day Air shipping methods are also available upon selection.

All estimates exclude weekends & holidays.

  • Fedex Ground: 5-10 Business Days
  • UPS 2 Day Air: 2-3 Business Days
  • UPS Next Day Air: 1-2 Business Days
  • Fedex (Alaska, Hawaii): 7-12 Business Days
  • USPS Expedited (International): 5-10 Business Days

International Shipping Policy

First-time International Customers: You will be required to email a readable image of the credit card (front and back) along with a signed copy of the order receipt to verify your identity. Please email these images to service (@) barfoot.com.

Packages with International destination will be subject to customs/duties charges. Fedex and BARFOOT are not responsible for any customs/duties charges. These costs are determined by your local customs office. BARFOOT cannot determine, in advance, what these fees will be. We do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark International packages as a gift in order to bypass or reduce any customs fees—this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.

Canadian Customers

First-time Canadian Customers: You will be required to email a readable image of the credit card (front and back) to verify your identity. Please cover all the digits in the card number except the last 4 in this procedure. Please email these images to service (@) barfoot.com and enter your order number in the subject of the email.

Canadian customs sets taxes, duties and brokerage fees on commercial goods shipped to Canada. These fees will be determined at the border. BARFOOT cannot determine, in advance, what these fees will be. GST (Goods and Services Tax) and PST (Provincial Sales Tax) vary based on the province to which your order is shipped and on its value. The duty is determined by the value of the merchandise and its place of origin.

You can get additional info by visiting www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency) or www.cbsa-asfc.gc.ca (your friendly Border Services Agency), or by calling Toll Free (from within Canada) 1-800-461-9999, or, if outside of Canada, 1-204-983-3500 or 1-506-636-5064 (long distance charges apply).