Frequently Asked Questions


Product Related

Order Related


Can I distribute your products?

BARFOOT clearly accepts dealer inquiries.


Which countries does BARFOOT ship to?

At this time, BARFOOT ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Please contact customer service to make arrangements to purchase our products internationally.


Do I need to set up an account to place an order?

Yes. Doing this will allow you to:

  • Review past purchases.
  • Shop without entering your address details.
  • Manage your profiles.
  • Monitor Return Authorization status.
  • Manage store credit.

I’ve forgotten my password?

If you have forgotten your password, you may reset it. If you want to change your username, you can do that too, but you must know your original username and sign in first.


Why does my card appear to be charged more than once?

It’s important to note that a transaction declined for AVS or CCV within the Authorize.Net system has still been approved by your card issuing bank and the requested funds will be placed on hold, thereby reducing your cards available credit. This is not an actual charge to your credit card and the bank will release the funds back to your card after the authorization expires (between two weeks and a month depending on the credit card issuing bank). If requested, a hold can potentially be voided by contacting your credit card issuing bank.

Read more on declined transactions.


What payment methods does BARFOOT accept?

We accept Visa, MasterCard. We do not accept any other methods of payment.


Is it safe to use my credit card online at BARFOOT?

BARFOOT uses the latest SSL encryption technology to safely transmit your personal and credit card information on our dedicated servers. All orders are processed through a secure checkout system provided by GeoTrust and Authorize.net. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.


Does BARFOOT ship to PO Boxes or Military APO’s?

No.


Is my package insured?

All items are insured against theft and accidental damage whilst in transit from BARFOOT to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your package is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged package.


Can I change my shipping address after my order has been dispatched?

We are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.


How will I know you received my order and when will payment be deducted?

After you place your order, you will be sent an confirmation email, provided that you have given us your correct email address and you don’t have some filters in place that will potentially stop you from receiving it.

Your card will be debited at the time your order is shipped. Until that time, your card is pre-authorized, which means it has been deemed a valid card and has passed rudimentary fraud detection procedures. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.


Can I track my order?

Once your order has been shipped, you will receive an email containing a tracking number. Additionally, you will be able to view the pre-shipment status of your order. If you do not receive this email, you may request your tracking number.


How do I return or exchange a purchase?

Request a Return Authorization (RA) number within 7 days of receiving your order by submitting a return authorization request.

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Support

Dealers

BARFOOT
BARFOOT®
tel 805-509-8003
Mailing
PO. Box 1207
Ventura, CA 93002 USA
Shipping
1412 Tower Square #4
Ventura, CA 93003 USA